Harley-Davidson Confirms To AMSOIL That The Use Of Synthetic
Motor Oils Other Than Harley-Davidson Oil Does Not Void Warranty
Harley-Davidson Motor Company
3700 West Juneau Ave., P.O. Box 653,
Milwaukee, WI 53201 414/342-4680
January 31, 2003
Dear Mr. Scanlon:
Thank you for your recent letter requesting information on
Harley-Davidson's one-year, unlimited mileage warranty when
Synthetic Lubricants are used.
Until now, the Motor Company has never supported the use of
synthetic products in our vehicles because there had never been
any test validations completed on the numerous formulations in
HD/Buell motorcycles to determine the viability of using these
products on Harley-Davidson products until now.
We have developed a specially formulated synthetic fluid called
SYN3. This fluid can be used in Harley-Davidson engines,
transmissions and primary chaincases. This product had been
exclusively designed for Harley-Davidson and is the only
synthetic product tested and certified by Harley-Davidson
engineering for use on HD/Buell motorcycles.
The use of a different brand of fluid does not void the
one-year, unlimited mileage warranty
unless it can be confirmed that the use of such products was the
cause of the failure.
Thank you, Mr. Scanlon, for taking the time to write to
Harley-Davidson and allowing me to answer your questions.
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Worried Over Warranties?
“No, that’s not true. We cannot and
void a warranty for use of another brand of
-Larry Gutjahr, P&A Lubricants Category
AMSOIL is a recognized leader in the lubrication industry. The
company’s introduction of the world’s first API-rated
synthetic motor oil brought many lasting and irreversible changes for the
oil industry, automotive manufacturers and
consumers alike. Extended drain intervals, synthetic lubricants for all
applications and, above all else, unparalleled
quality have defined the brand. Still, after more than 35 years, millions of
miles, refutable scientific proof and
countless customers who are not only satisfied, but oftentimes amazed, some
people are still concerned that using AMSOIL
lubricants will void their vehicle’s warranty. A new vehicle is a big
investment, so it is understandable if owners are
concerned about anything that might affect the vehicle’s warranty.
Furthermore, language in owner’s manuals can be
confusing as to what is allowed and what will void the warranty, especially
when it comes to lubrication and
maintenance. People are often told to use the vehicle manufacturer’s brand
of lubricants and to change oil every 3,000
miles, or else. The fact is, vehicle manufacturers cannot require motorists
to use a specific brand of lubricant, unless
they provide it at no cost. They also cannot void warranties due to the
owner’s practice of extending drain intervals.
Not Just Cars and Trucks
Cars and trucks aren’t the only expensive machines affected by these
concerns. New snowmobiles, boats and motorcycles
come with warranties very similar to automotive warranties. In fact,
original equipment manufacturers (OEMs) in these
industries also promote the use of their own lubricants and create the same
concerns among powersports enthusiasts. For
example, a letter to the editor in the Summer 2007 issue of Harley-Davidson
Enthusiast magazine asks, “Would I void the
warranty if this lubricant is not specified in the H-D owner’s manual?” The
editor responds by saying, “SYN3 is the only
synthetic motor oil that does not impact your 24-month, unlimited mile
factory warranty.” Of course, this is untrue and
would be a direct violation of the Magnuson-Moss Warranty Act. The next
issue of Enthusiast contains a letter from
another reader who corrects the editor’s response from the summer issue. The
letter-writer requests a correction if it
was a misprint, or the paperwork necessary to obtain his free oil if it was
not. The editor notes that the magazine
received dozens of similar letters (including one from AMSOIL INC. Executive
Vice President Dean Alexander), and
Enthusiast addressed the issue in an interview with Larry Gutjahr, P&A
Lubricants Category Manager at Harley-Davidson.
Gutjahr quickly denounces the claim that the use of other synthetic oils
will void Harley-Davidson’s warranty and
explains that Harley recommends its own brand of oil because they don’t test
API Certification Concerns
Another common misconception is that motor oils must be API certified in
order to meet warranty requirements. The fact
is, lubricants are not required to be certified by the API, only meet or
exceed API specifications. An API license
indicates that a specific motor oil formulation has passed the minimum
performance standards as defined by a series of
laboratory bench tests that include physical, chemical and engine tests. API
licensing was originally developed for
mineral-based oils. Petroleum motor oil companies can take advantage of the
convenience and flexibility associated with
base stock interchange, which allows them to buy petroleum base stocks from
any number of suppliers without being
required to re-test and re-certify their products. This ensures adequate
supply and competitive pricing. Most synthetic
base stocks, on the other hand, are supplier specific and base stock
interchange is not allowed. If, for instance,
AMSOIL wanted to blend an API-approved motor oil using the same type of base
stock from a different supplier, the oil
would have to be re-tested and re-certified. This process is both
time-consuming and cost-prohibitive. This forces a
one supplier relationship that eliminates leverage during price
negotiations. Furthermore, single-source supply of
critical raw materials creates significant risk of a production shutdown in
the event of supply disruptions, as was the
case following Hurricane Katrina.
AMSOILis the undisputed leader in synthetics......
Since 1972, AMSOIL Synthetics have proven to be the BEST.
AMSOIL also engineers and manufactures Super Duty Oil filters which have a 25,000 mile service life as
well as specialized filtration systems for commercial and fleet applications in cars and light, medium and heavy trucks
which can filter particles down to less than one micron (a standard full flow oil filter can only filter to 20-25
microns with any degree of efficiency) making oil changes virtually unnecessary and virtually
eliminating engine wear.
These filters have been proven by millions of miles of over-the road trucks, construction equipment and
·AMSOIL saves you time and money.
·The only 25,000 mile/one- year and 35,000/one- year motor oil in the world.
·Exceeds the most stringent performance specifications of all major U.S. and foreign automotive
and truck manufacturers.
·Provides up to two-times the wear protection of other motor oils.
·Increases the life of your vehicle.
·Improves performance, fuel economy and efficiency.
·Diesel oil and filtration products designed to deliver 1,000,000 miles for over-the-road trucks
before engine overhaul.
·Used by many national racing teams, fleets, police departments, construction firms and trucking
Enhanced Synthetic Oil is comprised of a group of highly skilled team of Engineers and Lubrication and
You too, can join our group when you become an AMSOIL Dealer and take advantage of all that we offer as you use products
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